Alcatel-Lucent OmniVista Cirrus

Network Management as a Service

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Getting Started with OmniVista Cirrus

To get started with OmniVista Cirrus, you initially create a Freemium account - a free account that provides an inventory of network devices and allows one firmware upgrade on devices in your network. After creating a Freemium account, you can upgrade to a Trial or Paid Account. A Trial account is also free, and provides full management for a limited number of devices and services for 90 days. A Paid Account provides full management for the subscribed number of devices and services for the length of the contract.

Prerequisites

There are certain prerequisites that you must verify/configure on your local network (e.g., DCHP Server, Firewall, NTP Server) and devices (e.g., OS release) before getting started.

Creating a Freemium Account

Follow the steps below to create a Freemium account. The steps must be performed in order.

  1. Creating the Account
  2. Adding Devices to the Device Catalog
  3. Starting the Activation Process on Devices

Creating The Account

Follow the steps below to create a Freemium account.

1. Click on the Create a New Account button. The Create New Account Screen will appear.

2. Complete the fields. Fields marked with an asterisk (*) are required. At the bottom of each screen, click Continue to move to the next screen. Note that the username you enter will be used to log into OmniVista Cirrus once your account is created. Also note that the e-mail address you enter will be used to verify your account and complete the process. When you have completed and reviewed all of the fields, accept the terms and conditions and click on the Create Account button. A Confirmation Screen will appear.

3. Go to the e-mail account you entered in Step 2 above. You will receive an e-mail from ALE USA Inc (noreply@ovcirrus.com) containing instructions and a verification link. Click on the Go to Verify Account link. The Set Password Screen will appear.

Important Note: There is a link in the body of the email to download the required device OS software for OmniVista Cirrus. Devices must be running a minimum software version to connect to OmniVista Cirrus. Click on the link to download the software. If necessary, you can use this software to upgrade your devices. See Device Prerequisites for more information.

4. Create and confirm your password, then click on the Save button. The Confirmation Screen below will appear.

5. Click on the "Continue to Login Page" link and log into OmniVista Cirrus using the username and password you created. After successful login, the OmniVista Cirrus Freemium Dashboard will appear.

Note: You will continue to log into https://registration.ovcirrus.com using the username and password you created to access your OmniVista Cirrus Freemium Account.

Adding Devices to the Device Catalog

Before adding a device, make sure the device is running the required software version for OmniVista Cirrus. LAN devices must be running a minimum software version of AOS 6.7.2.112.R03 or 8.4.1.R03. APs must be running software version AWOS 3.0.4 MR1. Click here for more information on required device software.

To add devices, go to the Device Catalog application, shown below, (Network - Inventory - Device Catalog) to add devices. When you add a device, the device serial number is sent to the OmniVista Cirrus Server for validation. There are several ways to add a device: click on the Add icon to add devices one-at-a-time, click on the Import button to import a .csv file containing a list of devices, or use the OmniVista Cirrus Scanning App.

For detailed instructions on adding devices, click on the help link (?) on the Device Catalog Screen to bring up the Device Catalog online help.

Note: You must add at least one valid device to the Device Catalog to upgrade to a Trial account. If you are planning on immediately upgrading to a Trial account, it is recommended that you add only one device in your Freemium account, and add any additional devices after upgrading to streamline the process.

When a device is successfully validated, the Device Status column in the Device Catalog will indicate "Waiting for First Contact". (For a Virtual Chassis, status is displayed in the VC Device Status column.) If you have trouble adding devices to the Device Catalog, click here for common problems and troubleshooting tips.

Automatic Call Home Feature

LAN Devices running AOS 6.7.2.R04 (and later) or AOS 8.5R2 (and later), and APs running AWOS 3.0.4 MR1 support the Automatic Call Home Feature. These devices automatically contact the OmniVista Cirrus Server at regular intervals. For these devices, there is no need to manually start or restart the activation process. The devices will automatically contact the OmniVista Server at the configured Call Home interval.

Starting the Activation Process on Devices

A device must connect to the OmniVista Cirrus Server to complete the activation process. If it is an unconfigured device (a new device, or an old device that has been reset to the factory default configuration), or a device that supports the Automatic Call Home Feature, just connect the device to your network. Otherwise, connect the device to your network (if necessary) and restart the activation process on the device.

Connecting Devices to Your Network

Connect the device to your network and power it on. The device will automatically contact the OmniVista Cirrus Server and complete the activation process, if the Network and Device Prerequisites are met.

Restarting the Activation Process

If the device supports the Automatic Call Home Feature, the device will automatically retry the activation process. Otherwise, restart the activation process on the LAN device or AP as described below.

  • LAN Device - Use one of the following options:
    • Manually Reboot the Device - Power on and power off the device.
    • Restart the Cloud Agent on the Device - Telnet to the device and disable the Cloud Agent using the following command: cloud-agent admin-state disable force (enter y at the confirmation prompt). Then enable the Cloud Agent using the following command: cloud-agent admin-state enable.
  • AP - Use one of the following options:
    • Manually Reboot the AP - Power on and power off the AP.
    • SSH to the AP and Reboot the AP - SSH to the AP and execute the "reboot" command.
    • Use the Express UI to Reboot APs - Click on the "reboot" link next to each AP you want to reboot.

When the activation process completes, the Device Status column will display "Registered". If you have trouble activating devices, click here for common problems and troubleshooting tips.

Troubleshooting

If you encounter problems adding devices, the Device Status column in the Device Catalog can be used to troubleshoot the problem. (For a Virtual Chassis, status is displayed in the VC Device Status column.)

Status

Resolution

Unsupported Device Model

The device is not supported in OmniVista Cirrus.

Failed Device Validation

You may have entered an incorrect serial number of MAC address. Check the Serial Number or MAC address (AP). Edit the information, if applicable, and restart the activation process on the device.

Waiting for First Contact

If you are adding a Device to the Device Catalog and the device remains in this state (rather than moving to "Registered"), verify that you have met all of the Network and Device Prerequisites. If necessary, make any needed configuration changes. Otherwise, restart the activation process on the device.

Any Other Status

Click on the Help Link (?) on the Device Catalog Screen to go the Device Catalog online help for a completed list of status definitions and troubleshooting tips.

Network and Device Prerequisites

The following network and device prerequisites must be verified/configured before using OmniVista Cirrus.

Network Prerequisites

The following DHCP, Firewall, and NTP Server requirements must be verified/configured before using OmniVista Cirrus.

DHCP Server Requirements

Standard Requirements

  • IP Address - DHCP Server IP address.
  • Option 1 - Subnet Mask.
  • Option 2 - Gateway.
  • Option 6 - Domain Name Servers - Required for FQDN resolution of OmniVista Cirrus connection points.
  • Option 28 - Broadcast Address. This option is only recommended, not required.
  • Option 42 - NTP Server(s) - Required for Certificate validation (start date and duration), and all related encryption functions. This option is not required on devices running AOS 6.7.2 R04 / AOS 8.5R2 / AWOS 3.0.4 MR1 or higher. It is however, recommended.

ALE Specific Requirements

  • Option 43
    • Sub-Option 1 - Vendor ID. Validate the DHCP response (must be set with the value alenterprise). This sub-option is only required if you specify any of the sub-options listed below, or any devices on your network are running AOS 6.7.2 R03.

The following sub-options are only required if you are using a Proxy to connect to the Internet.

    • Sub-Option 129 - Proxy URL. It can be either an IP address or a URL (e.g., "IP-address=4.4.4.4", "URL=http://server.name").
    • Sub-Option 130 - Proxy Port.
    • Sub-Option 131 - Proxy User Name. If the customer proxy access requires authentication, both 131 and 132 can be supplied via these sub-options.
    • Sub-Option 132 - Proxy Password.
  • Option 138 - Remove any existing configuration (required for all ALE Devices).

Note: If you are accessing https via a proxy, the proxy server must be specified in DHCP Option 43, Sub-option 129 (Server) and Sub-Option 130 (Port). The server may be specified in 1 of 2 formats: 1) “URL=http://server.domain”, or 2) “IP-address=8.8.8.8”. The port is specified as a number (8080).

Note: To enable statistics data transfer, status queries, configuration commands, and other requests/responses between devices and OmniVista Cirrus, a minimum of 1 Mbps end-to-end network throughput is recommended between the customer premise and the OmniVista Cirrus hosting infrastructure.

Firewall Requirements

The following ports must be configured to allow outbound traffic if you are not using a Proxy to connect to the Internet, or if your DNS or NTP Servers are outside of your network:

  • 443 - If you are not using a Proxy to connect to the Internet. Either your firewall must allow outbound access to this port; or if you have one, you may access the port via your local proxy.
  • 80 - If you are not using a Proxy to connect to the Internet. Either your firewall must allow outbound access to this port; or if you have one, you may access the port via your local proxy.
  • 123 - If you are using an NTP Server that is outside of your network. If External, you must ensure that your firewall allows outbound access to port 123 udp. This access cannot be mediated by a proxy, it must be direct (NAT is allowed).
  • 53 - If you are using a DNS Server that is outside of your network. If External, you must ensure that your firewall allows outbound access to both port 53 tcp and port 53 udp. This access cannot be mediated by a proxy, it must be direct (NAT is allowed).

NTP Server Requirements

An NTP Server(s) is required for Certificate validation (start date and duration), and all related encryption functions. Devices must have access to at least one NTP Server, whether local or external. Note that if a device's System Time is not correct, it may take several attempts to synchronize with the NTP Server before the device connects to the OmniVista Cirrus Server.

Device Prerequisites

Devices must be running the specified OS below for management by OmniVista Cirrus.

  • Essential Switch (E) - OS6350/OS6450 - (6.7.2.R03 - Build 112 or higher), OS6465 (8.5R02 or higher), OS6560 (8.4.1.R03 or higher)
  • Core Switch (C) - OS6900 (8.4.1.R03 or higher)
  • Advanced Switch (A) - OS6860/OS6860E/OS6865 (8.4.1.R03 or higher)
  • Stellar AP (SA) - OAW-AP1101, OAW-1201H, OAW-AP1221, OAW-AP1222, OAW-AP1231, OAW-AP1232, OAW-AP1251 (AWOS 3.0.4 MR1)

A link to the latest software images is included in the Verification E-Mail you receive when you create your account. If necessary, click on the link and download the required AOS software. Release Notes, containing detailed upgrade instructions for each device type, are available on the ALE Business Portal.