To get started with OmniVista Cirrus, you initially create a Freemium account - a free account that provides an inventory of network devices and allows one firmware upgrade on devices in your network. After creating a Freemium account, you can upgrade to a Paid Account, which provides full management for the subscribed number of devices and services for the length of the contract.
There are certain prerequisites that you must verify/configure on your local network (e.g., DCHP Server, Firewall, NTP Server) and devices (e.g., OS release) before getting started.
Follow the steps below to create a Freemium account. The steps must be performed in order.
Follow the steps below to create a Freemium account.
1. Go to the OV Registration Portal.
2. Click on the Create a New Account button. The Create New Account Screen will appear.
3. Complete the fields. Fields marked with an asterisk (*) are required. At the bottom of each screen, click Continue to move to the next screen. Note that the username you enter will be used to log into OmniVista Cirrus once your account is created. Also note that the e-mail address you enter will be used to verify your account and complete the process. When you have completed and reviewed all of the fields, accept the terms and conditions and click on the Create Account button. A Confirmation Screen will appear.
4. Go to the e-mail account you entered in Step 3 above. You will receive an e-mail from ALE USA Inc (email@example.com) containing instructions and a verification link. Click on the Go to Verify Account link. The Set Password Screen will appear.
Important Note: There is a link in the body of the email to download the required device OS software for OmniVista Cirrus. Devices must be running a minimum software version to connect to OmniVista Cirrus. Click on the link to download the software. If necessary, you can use this software to upgrade your devices. See Device Prerequisites for more information.
5. Create and confirm your password, then click on the Save button. The Confirmation Screen below will appear.
6. Click on the Continue to Login Page link and log into OmniVista Cirrus using the username and password you created. After successful login, the OmniVista Cirrus Freemium Dashboard will appear.
Note: You will continue to log into https://registration.ovcirrus.com using the username and password you created to access your OmniVista Cirrus Freemium Account.
Before adding a device, make sure the device is running the required software version for OmniVista Cirrus. LAN devices must be running at least a minimum software version of AOS 18.104.22.168.R03 or 8.4.1.R03. APs must be running at least a minimum software version of AWOS 22.214.171.124. Click here for more information on required device software.
To add devices, go to the Device Catalog application, shown below, (Network - Inventory - Device Catalog) to add devices. When you add a device, the device serial number is sent to the OmniVista Cirrus Server for validation. There are several ways to add a device: click on the Add icon to add devices one-at-a-time, click on the Import button to import a .csv file containing a list of devices, or use the OmniVista Cirrus Scanning App.
For detailed instructions on adding devices, click on the help link (?) on the Device Catalog Screen to bring up the Device Catalog online help.
Note: You must add at least one valid device to the Device Catalog to upgrade to a Paid account. If you are planning on immediately upgrading to a Paid account, it is recommended that you add only one device in your Freemium account, and add any additional devices after upgrading to streamline the process.
When a device is successfully validated, the Device Status column in the Device Catalog will indicate "Waiting for First Contact". (For a Virtual Chassis, status is displayed in the VC Device Status column.) If you have trouble adding devices to the Device Catalog, click here for common problems and troubleshooting tips.
LAN Devices running AOS 6.7.2.R04 (and later) or AOS 8.5R2 (and later), and APs running AWOS 3.0.4 MR1 (and later) support the Automatic Call Home Feature. These devices automatically contact the OmniVista Cirrus Server at regular intervals. For these devices, there is no need to manually start or restart the activation process. The devices will automatically contact the OmniVista Server at the configured Call Home interval.
A device must connect to the OmniVista Cirrus Server to complete the activation process. If it is an unconfigured device (a new device, or an old device that has been reset to the factory default configuration), or a device that supports the Automatic Call Home Feature, just connect the device to your network. Otherwise, connect the device to your network (if necessary) and restart the activation process on the device.
Connect the device to your network and power it on. The device will automatically contact the OmniVista Cirrus Server and complete the activation process, if the Network and Device Prerequisites are met.
If the device supports the Automatic Call Home Feature, the device will automatically retry the activation process. Otherwise, restart the activation process on the LAN device or AP as described below.
When the activation process completes, the Device Status column will display "Registered". If you have trouble activating devices, click here for common problems and troubleshooting tips.
If you encounter problems adding devices, the Device Status column in the Device Catalog can be used to troubleshoot the problem. (For a Virtual Chassis, status is displayed in the VC Device Status column.)
Unsupported Device Model
The device is not supported in OmniVista Cirrus.
Failed Device Validation
You may have entered an incorrect serial number of MAC address. Check the Serial Number or MAC address (AP). Edit the information, if applicable, and restart the activation process on the device.
Waiting for First Contact
If you are adding a Device to the Device Catalog and the device remains in this state (rather than moving to "Registered"), verify that you have met all of the Network and Device Prerequisites. If necessary, make any needed configuration changes. Otherwise, restart the activation process on the device.
Any Other Status
Click on the Help Link (?) on the Device Catalog Screen to go the Device Catalog online help for a completed list of status definitions and troubleshooting tips.
ALE Specific Requirements
The following Sub-Options are only required if you are using a Proxy to connect to the Internet.
For basic onboarding of devices and connection to the OmniVista Cirrus Server, a minimum of 10 kbps end-to-end network throughput is required between the device and OmniVista Cirrus.
To enable statistics data transfer, status queries, configuration commands, and other requests/responses between devices and OmniVista Cirrus, a minimum of 64 kbps end-to-end network throughput is required between the device and OmniVista Cirrus. APs must be running the latest AWOS software version.
If a device is accessing the Internet via an HTTP/HTTPs proxy, the proxy server must be specified in DHCP Option 43, Sub-option 129 (Server) and Sub-Option 130 (Port). The server may be specified in 1 of 2 formats: 1) “URL=http://server.domain”, or 2) “IP-address=126.96.36.199”. The port is specified as a number (8080).
The following ports must be configured to allow outbound traffic from your local network if you are not using a Proxy to connect to the Internet, or if your DNS or NTP Servers are outside of your network:
An NTP Server(s) is required for Certificate validation (start date and duration), and all related encryption functions. Devices must have access to at least one NTP Server, whether local or external. Note that if a device's System Time is not correct, it may take several attempts to synchronize with the NTP Server before the device connects to the OmniVista Cirrus Server.
The minimum device software versions for onboarding and management are detailed below. The minimum onboarding versions are required for the device to connect the to the OmniVista Cirrus Server. The specified management software versions are required to support all of the management features available in OmniVista Cirrus 3.0.
For onboarding (call home and connection to the OmniVista Cirrus Server), devices must be running the following minimum software versions:
Devices must be running the software versions specified below to support all of the management features available in OmniVista Cirrus 3.0.
A link to the latest software images is included in the Verification E-Mail you receive when you create your account. If necessary, click on the link and download the required AOS software. Release Notes, containing detailed upgrade instructions for each device type, are available on the ALE Business Portal.